Privacy policy
Policies and Procedures
Substitution of Products
we reserve the right to substitute a similar product of the same or higher value in keeping with the theme of the gift basket.
Custom Orders
A 50% deposit is due at the time of order. Balance due upon gift basket delivery. No refunds on custom orders.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. WE WILL NOT SELL OR RENT THIS INFORMATION TO ANYONE.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Data Security
We take security serious at Aunt Laurie’s and take precautions to protect your information. When you submit sensitive information via our website or over the phone, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for the lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
The computers/servers in which we store personally identifiable information are kept in a secure environment.
Shipping
Aunt Laurie’s will ship all orders based on the customers’ requirements but cannot guarantee USPS or in rare cases, FedEx or UPS, will deliver on a specified date since they are a third-party service. Aunt Laurie’s will assist in all delivery communications with UPS, FedEx or USPS. While Aunt Laurie’s will do everything possible to meet the customer’s shipping and delivery dates, Aunt Laurie’s is not responsible if UPS, FedEx or USPS does not deliver a gift basket on time. The buyer can file a claim with UPS, FedEx or USPS directly for any inconvenience this has caused.
All orders placed before noon on a business weekday will depart the warehouse within 48 hours. Orders on Friday, Saturday or Sunday will depart Monday or Tuesday of the following week, unless the warehouse is closed for a holiday or weather incident. Orders placed after 1:00 pm EST, are entered in to production on the following business day.
Free Shipping, when offered, is for the United States Only, excluding Puerto Rico, Hawaii, and Alaska.
Some of Aunt Laurie’s larger gift baskets based on dimensional weight and size have additional shipping costs. If Aunt Laurie’s offers free shipping, it is for USPS ground shipments only.
Gift Basket Delivery
We understand the importance of your gift arrival. We always do our very best to process and ship your gift within our timeframe policies. We wrap and package every gift to prevent damage during shipment and gift basket delivery. We are not able to control USPS, UPS, or any other third party shipping delays in gift basket delivery times. We are not responsible for damage of your gift once it leaves our possession.
Chocolates
During the warm months of late April thru September, we will not ship Chocolate gift baskets. We will substitute another high quality snack items that does not melt.
Coupons / Promo Codes
Coupon and promo codes can not be used with other coupon or promo codes (combine) and will not be
accepted on any gift baskets with free shipping.
Discounts
Volume discounts are available upon request.Aunt Laurie’s has a strong commitment to customer satisfaction and has a 100% satisfaction guarantee.
If you or your recipient are not completely satisfied with the quality of your order, please contact Aunt
Laurie personally or our customer service department immediately.